Answers without the support-maze energy

Go to Create → Video Slideshow. Enter any Massachusetts property address or city name, select a listing, pick your photos, add your branding (headshot + logo), choose a template, and hit Generate. Most videos render in about 1-2 minutes depending on photo count and queue load.

No! Guests can create up to 2 free watermarked trial videos. After that, you can sign up for a free account and get 2 watermarked videos plus 5 graphics per month, or request paid beta access if you want higher limits and watermark-free exports. Paid Agent and Office access is currently handled through manual beta onboarding while Stripe checkout is finalized.

Retly currently covers Massachusetts real estate listings available through the Redfin API/public listing feeds Retly supports today. In practice, that means most active Massachusetts listings on those supported feeds should be searchable in Retly, but we do not claim direct MLS-wide coverage.

Head to Profile Settings (or press ⌘K and search "Profile"). Upload your headshot and logo, fill in your name, phone, email, and website. This info appears on every video and graphic you create.

We offer three templates: Classic (clean, modern look), Modern (bold with gradient overlays), and Luxury (elegant, premium feel). Each works in both landscape (16:9) and vertical (9:16) formats.

Yes! Drag and drop photos in any order you want. The video renders slides in the order you arrange them.

On the create page, use the AI Photo Intelligence tools to grade selected photos, analyze room types/features, and generate marketing copy. "Grade Selected Photos" flags weak shots with A-F quality badges, "Analyze Selected Photos" identifies room types and features, and "AI Description" creates marketing copy from up to 8 selected photos.

Go to Create → Social Graphic. Choose a content type, platform format (Instagram, Facebook, X, LinkedIn), and visual style. Export individual sizes or hit "Export All Formats" to download every size at once.

Yes! During video creation, pick from 7 mood-based music presets (elegant piano, modern upbeat, chill lo-fi, and more). Music fades in and out smoothly in the final render.

Free usage is live now: guests can try 2 watermarked trial videos, and free accounts currently include 2 watermarked videos plus 5 graphics per month. Agent and Office plans are priced at $29-49/mo and $99-199/mo respectively, but paid access is still being onboarded manually while Stripe checkout is finalized.

Visit the Pricing page and request beta access for the plan you want. Paid onboarding is currently handled manually while self-serve Stripe checkout is being finalized, so the CTAs route to demo/contact for now.

Yes. Once self-serve billing is live, you'll be able to cancel from billing and keep access through the end of the current period. During manual beta onboarding, cancellation is handled directly by the team.

Each tier has monthly video and graphic creation limits. Your usage resets at the start of each billing period. Check your current usage on the Dashboard under the usage meter.

Each completed video has a public share page at /share/{id}. Share this link on social media — it includes a video player, photo gallery, agent contact info, and rich social previews (OpenGraph).

Yes! Download videos as MP4 files and graphics as PNG images directly from your dashboard or the detail page.

Bookmark any listing by clicking the ★ icon. Access your saved listings from the nav bar. You can add notes, compare 2-3 listings side by side, and quickly create content from saved properties.

Click the "Retry" button on the video detail page or dashboard card. This re-submits the render with your original settings. If it fails again, try with fewer photos or a different template.

Make sure you're searching a Massachusetts address. Try the full address, city name, ZIP code, or supported MLS ID. Retly currently searches the Redfin API/public listing feeds it supports today, so if a listing is missing from those supported feed paths or still sparse upstream, it may not appear here yet.

Branding images can be JPG, PNG, or WebP up to 5MB. Large phone photos are compressed automatically, but if an upload still fails, try a clearer crop or a smaller file.

Click "Forgot password?" on the sign-in page. Enter your email and we'll send a reset link valid for 1 hour.